1) General
When you place an order at Drezina Ltd, a purchasing-agreement (later referred to as ‘order’) between you
and Drezina Ltd is created. DREZINA is a trade name and registered trade mark of Drezina Ltd, registered
under #206959761 at the Bulgarian Registry Agency. Drezina Ltd address is: 107 Rakovski str. ,1000, Sofia,
Bulgaria.
By Placing an order at Drezina, you agree to this terms and conditions.
2) Applicable law and Jurisdiction
A) On All offers and orders at Drezina, these terms and condition apply.
B) Terms and conditions raised by the customer only apply when Drezina has agreed with this in writing.
C) Drezina holds the right to change these terms and conditions.
D) Because Drezina is situated in R Bulgaria and this site is hosted and created in R Bulgaria, the law of R
Bulgaria governs these terms and condition.
3) Agreements
A) Offers are valid as long as the offered products are in stock and the offer is valid and the offer is valid
according to the Drezina website.
B) Information given on this website, in conversation or by any other means given by Drezina will be provided
as accurately as possible. Incorrect information can never be reason to cancel an order outside of the normal
returns term.
4) Prices / Special offers
A) All prices are in euro ́s.
B) All offers are noncommittal and Drezina holds the right to change prices at any time, especially on the base
of legal grounds.
C) Drezina cannot be held responsible for print and/or type errors in prices. In case of an unrealistic and
unintentional price, Drezina holds the right to cancel an order containing products with this price(es).
5) Payments
A) Drezina offers various payment options.
B) Orders will only be send when the complete order amount has been paid and has been added to Drezina’s
account(s).
C) Drezina cannot be held responsible for error’s in wire-transfers and other transfers by the customer or
his/her bank(s).
6) Shipping
A) For all shipping destinations, shipping costs will be show in the checkout screen or on the delivery charges
page. Shipping costs are dependent on the shipping destination and the products shipped.
B)Drezina holds the right to change the shipping costs of an already placed and paid order in case of errors.
The customer will always be notified and given the opportunity to cancel the order.
7) Returns
A) In accordance to European law, products can be returned without given reason by notifying us within 15
days after receiving the products provided the products are unused, in their original undamaged packaging
and in a ́as new ́ sellable condition. After notifying us within 15 days you have another 15 days to get the
products back to us. The customer is responsible for the shipment costs made to send the product back to
Drezina.
B) Returns always need to be returned according to the returns process as mentioned on the returns page on
this website.
C) Returns without a recognizable reference to the original order number or customer’s name cannot be
processed
D) Returns need to be send to the following address
Drezina
107 Rakovsky str.
1000, Sofia,
R Bulgaria
E) A return will only be accepted when the product(s) are in a ‘as new’ sellable state. This means that the
product and the product’s packaging including labels should be undamaged and (if applicable) attached to the
product. It is allowed to ‘fit’ a product but real world usage (example: wearing a hat outside or sledding on a
sled) of the product voids return rights.
F) Returning customized products like gloves with your logo on it is not possible.

G) After receiving a return and if conditions A,B,C and E are met, the purchased amount will be transferred
back to the customer’s account. Drezina will strive to do this within 5-10 days with a maximum of 14 days.
8) Exchange
You have the right to change the product for another in stock product at the same price when conditions as
mentioned in article 7 are met.
9) Delivery
A) The delivery and shipping times as mentioned by Drezina are an indication. Delivery times exceeding
these indication to not give right to discounts or claims/compensations.
B) Product will be shipped within 2 working days after receiving of payment.
C) Drezina will always inform customers of eventual changes to their orders. However, Drezina cannot be
held responsible for messages which do not arrive at the customer due to incorrect e-mail addresses entered
by the customer.
E) Your order will be shipped by Drezina in cooperation with GLS, DHL or another logistics service.
10) Proprietary rights
Drezina is the owner of all products until the order-amount has completely been transferred to Drezina’s bank
account. Drezina holds the risks regarding products until the product has been delivered to the customer.
11) Guarantee
You can find the warranty conditions of each product at the end of its description
12) Damage or Dead on Arrival
We make every effort to select and sell products of the highest quality and deliver them to you in perfect
condition. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or
incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us at
drezinaaz@gmail.com (with pictures of damage) within 48 hours of your delivery. For any other problem with
your order, please refer to our return policy.

Snowcoaster warranty – 3 years on the housing; 1 year on textile parts