Once we have dispatched your order you will receive a track & trace e-mail. In this e-mail you will receive a tracking code and link to the delivery company with which you can follow the shipment.

If you are not at home during delivery, a note will be left behind by the delivery driver. Follow the instructions of the delivery service to schedule a second delivery attempt or to pick up the order at a pickup point.

We advise you to always check the packaging before signing for receipt. In case of substantial damage to the package (cardboard or tape) we advise you to refuse the package and contact our customer service.

Did you already sign for receipt? No problem, please take some pictures of the box before you check the product for damage. In the event of damage to the box and the product, we recommend that you contact customer service immediately. Do not dispose of the damaged box, it may still be necessary for the carrier inspection.

Inspect your product thoroughly upon receipt. If your product is already defective or incomplete upon receipt, please report this before use and as soon as possible, but no later than 14 days after receipt. We will send you the missing part free of charge or, in the event of a defect, exchange the product free of charge.